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Core Layers and Concepts

IT Guide

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This dashboard builds on the Intro pages and provides an expanded “Guided Tour” to understanding how IT works.

Easily explore all IT Concepts with the sidebar Filters, Level selectors, and Quick Search options.

These 160+ essential IT Handbook topics are available for all Guests – just click on a link to read more.

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IT Concepts

Interactive dashboard for exploring fundamental IT concepts and terminology

Asset Management

Asset Management

IT asset management provides a framework to actively and accurately manage all the components that the company pays for as part of its IT activities.
Audits

Audits

IT audits review the IT systems’ availability, the integrity of the organization’s information and determine which areas pose risks that need to be addressed.
Business Continuity

Business Continuity

Business Continuity in IT refers to the strategies and procedures organizations implement to ensure critical business functions can continue during and after a disaster. 
Capacity Management

Capacity Management

Capacity management in IT ensures an organization’s IT infrastructure can handle current and future demands efficiently and cost-effectively.
Change Management

Change Management

Change management in IT is a structured approach for ensuring that changes to IT systems and services are implemented smoothly and successfully. 
Compliance

Compliance – IT Compliance

IT Compliance refers to adhering to external regulations, internal policies, and industry standards governing information technology and systems.
Cross Functional

Cross-Functional

Cross-functional work is a collaborative approach where professionals from different departments or areas of expertise come together to achieve a common goal.
IT Guide

Demand Management

Demand Management focuses on understanding what IT services are needed, when they are needed, and how they align with the organization’s priorities.
Disaster Recovery

Disaster Recovery – DR

IT Disaster Recovery refers to the strategies, tools, and processes to restore critical systems and data after unexpected events.
Documentation

Documentation

IT documentation is the organized collection of written materials that explain how software, systems, or processes work.
Governance

Governance

Governance in IT refers to the structured framework that guides how technology decisions are made and enforced within an organization.
Internal IT Management

Internal IT Management

Internal IT Management focuses on optimizing resources, improving service delivery, and aligning IT goals with overall business objectives.
Issue Tracking

Issue Tracking

Issue Tracking is the process of identifying, recording, managing, and resolving problems or tasks that arise during software development or IT operations.
IT Architecture

IT Architecture

IT architecture focuses on the design and integration of computer systems or software, so they align with the business goals and needs of an organization.
IT Frameworks

IT Frameworks

IT frameworks provide a structured approach for how IT Pros do their work to improve collaboration, scalability, and maintainability of IT systems.
IT Strategy

IT Strategy

IT Strategy is a long-term plan that defines how an organization will use technology to meet its goals.
Methodology

Methodologies

Methodologies are structured approaches to plan, develop, and manage IT technology projects
Performance Management

Performance Management

IT Performance Management is the process of monitoring, analyzing, and optimizing the speed, responsiveness, and stability of technology systems.
Portfolio Management

Portfolio Management

Portfolio Management in IT focuses on balancing resources, budgets, risks, and timelines across multiple efforts to deliver maximum value to the organization.
Software Configuration Management

Software Configuration Management – SCM

Software Configuration Management helps ensure consistency, integrity, and traceability throughout the software development lifecycle.
Software Types

Software Types

Software Types are typically divided into broad categories, based on how software is used, managed, or delivered.