Production Support

Production Support refers to the continuous maintenance and monitoring of live software systems after they have been released for business use. It ensures that applications, databases, and services remain functional, secure, and efficient in real-world environments.

Production Support teams are responsible for fixing issues that impact daily operations, responding to user-reported problems, and preventing disruptions through proactive monitoring. These teams work closely with developers, IT operations staff, and business stakeholders to resolve incidents and apply changes without affecting system stability. Production Support aims to maintain system performance and ensure that critical business applications remain reliable around the clock.

What Is Production Support In Software Development? – 3 mins